The Ticket Web API is a programmatic option to access and modify ticket information stored in the i-net HelpDesk server. It is based up on a RESTful interface that can be accessed using custom implemented HTTP clients, or external programs designed to interact with the i-net HelpDesk ticket functionality. Requests have to be sent as HTTP requests with the scheme http(s)://[HOST]:[PORT]/api/ticket/[Command]. The Verbs GET and POST can be used where applicable.

Using the Web API requires authenticated access. Permissions and roles available for the authenticated user will have an impact on the ticket actions the user can take with the web API. For example, creating tickets is available for most users, but ticket dispatching still requires the dispatcher role.

Note: The Ticket Web API can be used only by users who have the Web API permission set.

The Ticket Web API exposes the following features:

• Displaying ticket information
• Listing available ticket actions
• Creating new tickets
• Applying additional editing steps to a ticket
• Listing editing steps on a ticket
• Displaying detailed step information of a ticket step

The following commands are available for the Ticket Web API: