The Ticket ID handler returns detailed information about a ticket, including fields and attributes that have a value set. Accessing ticket information requires the user to have read-access to the ticket. Tickets that have not yet been authorized require the dispatcher role.

Note: The Ticket ID in the request URL is accepted in the form of an integer, representing the ticket id or the encoded form which can be derived from subjects of email sent by the i-net HelpDesk.

Request the detailed information about a ticket with the given <ticket-id>. The response is sent back using JSON.

Note: For security purposes it is possible - and advisable - to reduce the amount of ticket fields and attributes transmitted back to the client.

# Request
GET /api/ticket/1 HTTP/1.1
Authorization: Bearer VGhpcyBpcyBqdXN0IGEgZGVtbyBhY2Nlc3MgdG9rZW4u
 
# Response
HTTP/1.1 200 OK
Content-Type: application/json
 
{
    "ticketId": 1,
    "fields": {
        "subject": "Herzlich willkommen im i-net HelpDesk",
        "itilid": 0,
        "ownerid": "sys02qmoxwlwprnnovhrxtx7n",
        "classificationid": 0,
        "priorityid": 60
    },
    "attributes": {
       "sumtime": 0,
       "attachments": false,
       "statusid": 400,
       "closeddate": 1601294709690,
       "lastchangedbyid": "24i3tggpkjgkw2o42yap7r3qe",
       "autoescalated": false,
       "inquirydate": 1601011754753,
       "lasteditorid": "24i3tggpkjgkw2o42yap7r3qe",
       "lastchanged": 1601294709690,
       "initialreastepid": 1
    }
}

# Request
GET /api/ticket/1?fields=subject,closeddate HTTP/1.1
Authorization: Bearer VGhpcyBpcyBqdXN0IGEgZGVtbyBhY2Nlc3MgdG9rZW4u
 
# Response
HTTP/1.1 200 OK
Content-Type: application/json
 
{
    "ticketId": 1,
    "fields": {
        "subject": "Herzlich willkommen im i-net HelpDesk",
    },
    "attributes": {
       "closeddate": 1601294709690,
    }
}

# Browser access
http://127.0.0.1:9000/api/ticket/1
 
# Shell access using curl
curl -LsH "Authorization: Bearer <access_token>" "http://127.0.0.1:9000/api/ticket/1"
 
# Shell access using curl using username and password
curl -Lsu username:password "http://127.0.0.1:9000/api/ticket/1"