Apply Ticket Action
A ticket is processed in one or more steps until it is finally solved and closed. Ticket actions can be applied to a specific ticket if it has been opened - or to multiple tickets at the same time if they are selected in the Ticket list.
As a user, the ticket actions user comment and delete request/order are available here.
Note: The order of ticket actions is determined exclusively by the system. It changes for each user individually with the frequency of use of a ticket action. For example, if the ticket action "Edit" is used significantly more often than "Close", it will be placed further up in the list of ticket actions.
Ticket Action: Sign ('Unterschreiben')
The Sign action must first be activated in the Users and groups application before it can be used by a user. Signing can be used together with a process, for example, to ask an end user or a supporter to sign the previous steps of the ticket. When signing, an additional editing step is created with the user's signature. Users can sign with their finger or stylus on touch devices or with the mouse on a computer.
In addition, a text field must be filled in with the name of the signing user. The field is pre-assigned with the ticket owner.
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