The action for Live Support availability in the task planner allows the time-controlled setting of the general availability of Live Support.

This is about controlling when it should be offered from support in the first place that someone can provide the support. For example, during business hours it is desired to offer the Live Support.

Outside of business hours, it is also possible that a supporter would be available in the system - but no official support should be offered via the conversation window on the website.

Note: In order for Live Support to actually be provided, it must be activated and a supporter with the appropriate permissions must be logged into the system.

For the meaningful use of this action two tasks are needed, which execute the action by means of time triggers:

• one task for time-controlled activation - e.g. Mon-Fri at 09:00.
• one task for time-controlled deactivation - e.g. Mon-Fri at 17:00

Note: For exactly these times, there is a template in the task planner each.