The Tickets application, which can be found on the start page of the i-net HelpDesk server, is a full-featured web interface for ticket processing. It only requires an up-to-date browser for display. Both end users/customers and supporters can start the ticket application. Different content is displayed depending on a user's permissions in the i-net HelpDesk.

The application can be used on PCs, smartphones and tablets as it is a pure HTML5 solution. The end device only needs to be able to access the i-net HelpDesk server via a browser. In corporate use, with a non-public network, it may be necessary to use a VPN solution, e.g. WireGuard on the end device. For frequent use, individual applications can also be stored as PWA and thus integrate themselves into the user's operating system.

• End users/customers see only the list of their own requests. They can also create new requests.
• Supporters the ticket application offers standard ticket processing functions. Additional functions, e.g. the Knowledge Base, the Inventory and the Report Drive, are available as additional applications on the start page.

Further details can be found in the documentation of the Ticket application. The interface is basically identical for end users and customers, as well as for supporters.