{{getMsg('Help_YouAreHere')}}:
/
{{page.title}}
{{page.title}}
{{$root.getMsg("downLoadHelpAsPdf")}}
{{helpModel.downloadHelpPdfDataStatus}}
Auto Text Placeholders
Placeholders for Auto Texts can be used to use values from the ticket to the Auto Text when it is inserted into a processing step, e.g. as a signature for an e-mail.
Ticket
| Placeholder | Value |
|---|---|
{process.activity} |
Activity |
{affectedassets} |
Affected assets |
{attachments} |
Attachments |
{categoryid} |
Category |
{autocc} |
CC Recipients |
{lastchangedbyid} |
Changed By |
{classificationid} |
Classification |
{deadline} |
Deadline |
{escalation} |
Escalation |
{identifier} |
Identifier |
{inquirydate} |
Inquiry Date |
{itilid} |
ITIL |
{itillinkcount} |
ITIL (Link count) |
{lastchanged} |
Last Modified |
{lasteditorid} |
Last Supporter |
{live-support-user-email} |
Live Support User Email |
{live-support-user-display-name} |
Live Support User Name |
{terminvereinbarungdate} |
Next appointment |
{custom1} |
Open field 1 |
{custom2} |
Open field 2 |
{custom3} |
Open field 3 |
{custom4} |
Open field 4 |
{custom5} |
Open field 5 |
{custom6} |
Open field 6 |
{custom7} |
Open field 7 |
{preview} |
Preview Text |
{priorityid} |
Priority |
{ticketprocess} |
Process |
{ticketrating} |
Rating |
{reastep} |
Rea Step |
{resourceid} |
Resource |
{wiedervorlagedate} |
Resubmission |
{statusid} |
Status |
{subject} |
Subject |
{targettime} |
Target time |
{ticket.guid} |
Ticket GUID |
{ticketIdInteger} |
Ticket ID (integer) |
{ticketIdString} |
Ticket ID (long) |
{ticketid} |
Ticket Number |
{ownerid} |
Ticket Owner |
{ticketid-reference} |
Ticket Reference |
{additionalticketaccess} |
Ticket Share |
{sumtime} |
Times |
Ticket Owner
| Placeholder | Value |
|---|---|
{ticketowner.computername} |
Computername |
{ticketowner.costcentre} |
Cost Center |
{ticketowner.department} |
Department |
{ticketowner.email} |
|
{ticketowner.firstname} |
First Name |
{ticketowner.language} |
Language |
{ticketowner.lastname} |
Last Name |
{ticketowner.location} |
Location |
{ticketowner.location.info} |
Location-Info |
{ticketowner.room} |
Room |
{ticketowner.telephone} |
Telephone |
{ticketowner.groupid} |
User Class |
{ticketowner.custom1} |
User Field 1 |
{ticketowner.custom2} |
User Field 2 |
{ticketowner.custom3} |
User Field 3 |
{ticketowner.custom4} |
User Field 4 |
{ticketowner.custom5} |
User Field 5 |
{ticketowner.custom6} |
User Field 6 |
User Data
| Placeholder | Value |
|---|---|
{currentuser.computername} |
Computername |
{currentuser.costcentre} |
Cost Center |
{currentuser.department} |
Department |
{currentuser.displayname} |
Display Name |
{currentuser.email} |
|
{currentuser.firstname} |
First Name |
{currentuser.language} |
Language |
{currentuser.lastname} |
Last Name |
{currentuser.location} |
Location |
{currentuser.room} |
Room |
{currentuser.telephone} |
Telephone |
{currentuser.groupid} |
User Class |
{currentuser.custom1} |
User Field 1 |
{currentuser.custom2} |
User Field 2 |
{currentuser.custom3} |
User Field 3 |
{currentuser.custom4} |
User Field 4 |
{currentuser.custom5} |
User Field 5 |
{currentuser.custom6} |
User Field 6 |
Date/Time
| Placeholder | Value |
|---|---|
{datetime.date} |
Date |
{datetime.dateshort} |
Date (Short) |
{datetime.time} |
Time |
{datetime.timeshort} |
Time (Short) |
© Copyright 1996 - 2025, i-net software GmbH; All rights Reserved. Imprint
