The Live Support plugin allows to use the i-net HelpDesk as a chat component on a website. For this purpose a JavaScript is loaded into the corresponding website. More details on how to include and use it can be found here.

The general settings of the Live Support chat window as well as the look can be changed here.

If this option is enabled, Live Support can be used. If this option is disabled, a message will be displayed to the user on the website that Live Support is not currently available.

Note: This message can be customized in the Translations application to reflect support times, for example.

• Default: true

If enabled, shows the time when a text was written by the user or supporter in the Live Support chat window.

• Default: true

If set to Required, forces the user's name to be entered in the Live Support chat window. The name is used for the subject in the ticket created, stored in the ticket data, and appears in the text of the request.

Can alternatively be set to Visible or Do not show.

• Default: visible.

If set to Required, forces an email address to be entered by the user in the Live Support chat window. The email address is stored in the ticket data in the created ticket and appears in the text of the request.

Can alternatively be set to Visible or Do not show.

• Default: visible.

When creating the ticket for Live Support it will be dispatch directly to the ressource selected from the dropdown. This is useful, for example, if only certain employees are to handle Live Support requests. These employees must be assigned write access for the given resource using the user and group manager.

• Default: Do not dispate request

The Live Support chat window comes with a fixed theme. However, it allows to define colors at this point, so that the chat window can be aligned with the corporate design.

Note: The chat window can additionally be customized by the webmaster with their own CSS styles.

The following colors are available:

• Base color: Basic color used for the frame, header bar as well as buttons.
• User color: Color used to display the user's chat messages on the website.
• Supporter color: Color in which the supporter's chat messages are displayed on the website.
• Error color: Color in which error messages are displayed
• Font color: Basic color for the fonts. It is often used as a blend color. For both the user and the supporter, the font colors are given appropriate contrast to make the messages readable.
• Font size: defines the basic font size. This size is also used to calculate spacing and other dimensions.